Privacy policy

Privacy Policy

Last updated: March 16, 2026

Ra Lumière respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who we are

Ra Lumière is the owner and operator of this website and online store.

Throughout this policy, the terms “we”, “us” and “our” refer to Ra Lumière.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: info@ralumiere.com
Website: www.ralumiere.com

2. Personal information we collect

When you visit our website or make a purchase, we may collect certain personal information, including:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

Information collected automatically

When you browse our website, certain information may automatically be collected, including:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Interaction with the website

This helps us understand how visitors use our website and allows us to improve the user experience.

3. How we use your information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate with you about your order

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send marketing communications if you have opted in

We only process your personal data when we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or based on your consent.

4. Shopify platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases and general Shopify application. Shopify stores your data on secure servers behind a firewall.

For more information about how Shopify handles personal data, please refer to Shopify’s Privacy Policy.

5. Sharing personal information

We may share your personal information with trusted service providers when necessary to operate our business and provide our services.

These may include:

  • Payment providers

  • Shipping and delivery services

  • Website hosting providers

  • Email marketing platforms

  • Analytics services

These providers only receive the information necessary to perform their services and are required to protect your data.

We never sell your personal information.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us to:

  • remember your preferences

  • understand how visitors use our website

  • improve performance and functionality

  • provide relevant marketing

You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

7. Email marketing

If you subscribe to our newsletter or provide consent to receive marketing communications, we may send you emails about:

  • new products

  • updates

  • special offers

  • inspiration and rituals from Ra Lumière

You can unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails.

8. Data retention

We retain your personal information only as long as necessary to:

  • fulfill orders

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

When your data is no longer needed, it will be securely deleted or anonymised.

9. Your rights under GDPR

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data.

These rights include the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion of your data

  • restrict or object to processing

  • request data portability

  • withdraw consent at any time

To exercise any of these rights, please contact us at info@ralumiere.com.

10. Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorized access, loss or misuse.

However, no method of transmission over the internet is completely secure.

11. Third-party links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external websites.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.

The updated version will always be posted on this page with the revised date.

13. Contact

If you have questions about this Privacy Policy or about how we handle your personal data, please contact us:

Ra Lumière
Email: info@ralumiere.com
Website: www.ralumiere.com